Right of rescission

Dear Sir or Madam,

As part of your purchase in our online shop, we would like to inform you about your legal right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you has taken possession of the goods.

To exercise your right of withdrawal, please send us a clear statement by email, post, or via our online form to:

SANO Tranpsortgeraete GmbH
Gewerbezeile 15, 4040 Lichtenberg

(+43) 7239 51010 100
office@sano.at

www.sano-stairclimbers.com

You may use the attached withdrawal form, but this is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs (excluding additional costs for a non-standard shipping option chosen by you), within 14 days from the day we receive your withdrawal notification.

The refund will be processed using the same payment method you used for the original transaction, unless expressly agreed otherwise.

You will bear the direct costs of returning the goods unless otherwise stated in our return policy.

If you have any questions, please do not hesitate to contact us.

Best regards,
Your SANO-Team
SANO Tranpsortgeraete GmbH
Gewerbezeile 15, 4040 Lichtenberg

(+43) 7239 51010 100
office@sano.at

www.sano-stairclimbers.com

 

legal withdrawal regulations based on EU Consumer Rights Directive (2011/83/EU):

Legal Basis Under EU Law

1. 14-Day Withdrawal Period:

• Consumers have 14 days to withdraw from the purchase without providing any reason.
• The withdrawal period starts from the day the consumer or a designated third party receives the goods.

Withdrawal Declaration:

• The withdrawal must be clearly communicated (e.g., by email, letter, or form).
• A withdrawal form template must be provided, but its use is not mandatory.

Refund of Costs:

• The seller must refund the purchase price and the standard shipping costs within 14 days after receiving the withdrawal notification.
• The refund is processed using the same payment method that the customer originally used.
• Exception: Additional costs for a more expensive shipping option (e.g., express delivery) are non-refundable.

Return Shipping Costs:

• The seller can require the customer to bear the return shipping costs. However, this must be clearly communicated in advance.
• If the seller covers the return costs, this should also be stated in the withdrawal policy.

Exceptions to the Right of Withdrawal:
The right of withdrawal does not apply to:

• Custom-made or personalized goods
• Sealed goods that cannot be returned for hygiene or health protection reasons (e.g., cosmetics)
• Digital content if the download has already started

Compliance with EU Legal Requirements

Your email includes all the necessary components to comply with EU regulations. To ensure full compliance, make sure that:

• The full company details (name, address, email) are included.
• Customers are clearly informed about who bears the return shipping costs.
• A withdrawal form template is provided.